Technical Support Engineer

We are looking for a Technical Support Engineer to join our support team.

Why Join Us?

Someone who has a passion for networking and security. You should have a desire to assist customers and partners with a proactive approach to solving complex technical issues. In this position, you will use your expertise in network and security troubleshooting, and will provide technical support via chat, phone, and email.

Major Responsibilities

• Provide Technical Support via chat, phone and email to customers and partners
• Provide assistance with configuration, troubleshooting and best practices to customers and partners
• Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
• Provide fault isolation and root cause analysis for technical issues

Desired Background

• Excellent written and verbal English communication skills
• Required experience with TCP/IP
• Experience in Routing & Switching (OSPF / BGP / VLAN)
• Experience with Security (IPSEC / SSL-VPN / NAT )
• Experience with Cisco, Fortinet products a plus
• Experience with Authentication Protocols (Radius / TACACS) a plus
• Former support experience in an IT/Security company a plus
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required