Customer retention representative

Job Description

Role: Retain existing customers in the field of digital payment solutions, invoices, business management systems, and more.

Key Responsibilities:

• Manage and maintain ongoing customer relationships.
• Make outbound calls to customers.
• Respond to inquiries and messages on the company website.

• Mandatory: Experience in telephone service and customer retention.
• Preferred: Experience in the payment solutions industry, familiarity with online products, knowledge of office systems and computer systems, good access to systems, English at a good level.
• Soft Skills: Big head, ability to solve problems, self-motivation, ability to work under pressure and multitask, excellent human relations, and teamwork ability.