Desktop Support Technician

6-month contract opportunity (extendable) for an experienced Desktop Support/ IT Support/ End User Computing Analyst.

English fluency essential

• 6-month initial contract – extendable/ ongoing
• Based on site in Tel Aviv
• Sunday to Thursday 5 days per week
• Fluent English and Hebrew essential
• 5-6+ year relevant Desktop/ IT Support/ End User Computing
• Experienced in a fast-paced multinational environment including supporting to VIP/executive-level

In this role as part of a team, you will be responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. You will need a solid and proven background within IT Desktop Support/ End User Computing (EUC) ideally working with multi-national organizations including support to VIP/ Executive/ C-Suite end users.

Responsibilities:

• Supporting C. 250 users in Tel Aviv as well as remote sites
• Onboarding and training of new end users into the organizations environment
• Providing expert-level hardware, software, network, and server support for Windows and Mac devices Mobile device support – MDM and managing Apple, Android devices
• Access Management – Provisioning and managing access for all end user computing resources
• Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management
• Hardware Imaging and software deployment
• Active Directory, Azure, and Intune, and Exchange Online provisioning – device authentication, maintaining users, groups, and distribution lists
• File, print and DHCP management
• Purchasing – Purchasing - Maintaining and Replenishing Inventory while following purchasing workflows
• Physical Management of IT Hardware
• Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)

Key experience sought:

• College degree in Computer Science, technology or related discipline
• 5-6+ years proven experience within IT/ Desktop/ End User (EUC) support
• Experienced with ServiceNow (ideal) or similar ticketing and escalation systems
• Required experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
• Experienced with Windows OS, MacOS, and Microsoft Office Suite
• Networking technology such as Cisco, Juniper
• Strong multitasking, time prioritization, collaborative and communication skills
• Experience in an exchange, trading facility, or financial services
• First class communication and liaison skills including experience supporting VIP/ C-Suite executives
• DELL, Microsoft certifications ideally sought
• Preferred knowledge of PowerShell, scripting

Desktop Support/ IT Support/ End User Computing (EUC): Windows, MAC, ServiceNow, Azure, AD, networking