New Verticals Support Specialist

WSC Sports, the pioneer in AI-powered content technology, empowers more than 460 clients worldwide to connect with their fans through AI-tailored sports content experiences. Our platform automates content creation, management, and distribution, enabling media rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.

Why WSC Sports:

You'll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. At WSC Sports, you have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN - and that's just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.

What you’ll do:

• Oversee all the operations activity within the New Verticals products on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating issues while following escalation protocols.
• Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
• Working with internal systems, opening JIRA tickets to R&D production teams, raising flags about wide and urgent issues and manage workers during live shifts.
• Managing E2E operational processes for new projects within the New Verticals products
• Full-Time position, working in 24/7 shifts, including weekends and holidays.
  
  

• Previous Experience as a Technical Support Specialist - Advantage
• Previous experience with leading E2E operational processes
• Excellent written and spoken communication skills in English
• Great team work and ability to understand complex environments
• Desire to work in a fast paced environment