In-House Mentor for Mid-Level Management Development

Tiebreak Solutions is focused on providing advanced technological solutions for brokerages and financial institutions around the globe. We strive to build an easy yet powerful trading experience using desktops, web browsers, smartphones, and tablets, while reliably processing over a billion transactions annually.

We seek an experienced and dynamic In-House Mentor to work with mid-level managers, helping them enhance their hard and soft skills in delivery management, people management, and sales performance. The role focuses on delivering customized one-on-one mentoring, as well as structured development programs that will equip mid-level managers with the tools they need to succeed in their leadership roles.

Key Responsibilities:

One-on-One Mentoring:

• Provide personalized, one-on-one mentoring sessions to mid-level managers, helping them develop both technical (hard) and interpersonal (soft) skills.
• Work with managers to address individual challenges in delivery management, sales strategies, and people management.
• Develop tailored action plans for each manager, focusing on their unique areas of growth.

Development of Hard Skills:

Delivery Management:

• Mentor managers on project planning, task prioritization, budgeting, and resource allocation.
• Guide them in risk management, problem-solving, and decision-making for efficient project execution.
• Assist in developing KPIs, timelines, and frameworks for successful delivery outcomes.

Sales Skills:

• Work closely with managers to improve key sales techniques, pipeline management, and customer relationship-building.
• Offer guidance on sales forecasting, performance analysis, and closing strategies.
• Help managers improve their ability to lead high-performing sales teams by setting measurable sales targets and improving accountability.

Development of Soft Skills:

People Management:

• Mentor managers on leadership development, team motivation, and conflict resolution.
• Provide training in communication, active listening, and emotional intelligence to foster better relationships within teams.
• Assist in building a coaching mindset, enabling managers to mentor their own teams effectively.

Leadership and Influence:

• Train managers in influencing skills, negotiation, and stakeholder management to improve team collaboration.
• Develop critical leadership traits such as decisiveness, adaptability, and resilience.

Program Development and Implementation:

• Design and deliver structured mentoring programs that balance both hard and soft skill development.
• Facilitate workshops, group coaching, and training sessions that address key themes in delivery management, sales leadership, and people skills.
• Collaborate with HR and department heads to ensure alignment with the company’s leadership and growth objectives.

Performance and Feedback:

• Track progress and measure the effectiveness of mentoring sessions using performance metrics and feedback.
• Conduct regular assessments to identify areas for improvement and adjust mentoring strategies accordingly.
• Provide constructive feedback to managers and help them set realistic goals for their continued development.

Continuous Learning & Development:

• Stay up to date with industry trends and best practices in leadership development, sales management, and people skills.
• Regularly update mentoring content to reflect the evolving needs of the business and management team.
• Encourage a culture of continuous learning and development within the management team.

Qualifications:

Experience: 5+ years of experience in management, mentoring, coaching, or leadership development. Prior experience in delivery management, sales management, or people leadership is highly desirable.

Education: Bachelor’s degree in business administration, Organizational Development, or a related field. Certification in coaching or mentoring is a plus.

Skills:

• Proven ability to coach mid-level managers in both hard and soft skill areas.
• Strong understanding of delivery management principles, including project planning, budgeting, and risk management.
• Expertise in sales management and performance optimization.
• Excellent interpersonal and communication skills.
• Strong problem-solving, analytical, and decision-making capabilities.

Key Competencies:

Emotional Intelligence: Ability to guide managers through sensitive issues, build rapport, and provide insightful feedback.

Adaptability: Ability to adjust mentoring approaches based on individual needs, team dynamics, and business requirements.

Analytical Skills: Capacity to evaluate performance, identify gaps, and implement development plans.

Leadership: Strong leadership presence with a focus on empowering others to succeed