Customer Support Representative

Successful Advertising software company in TLV is looking for a skilled and dedicated Support Representative.

Our clients are international and most of the communication is done via chat support. As a Support Representative, your responsibilities will include:

• Premium Support: Provide prompt, friendly, and efficient assistance to our high-value clients via chat support, addressing their technical and financial challenges.
• Interdepartmental Coordination: Liaise with various departments within the company to ensure seamless support service and address any issues that may require cross-departmental collaboration.
• Back-End Support: Provide critical support for back-end operations, contributing to overall system functionality and user experience.
• Issue Resolution: Identify, track, and coordinate the resolution of customer issues and queries, escalating them as necessary to ensure customer satisfaction.
• Adapting to a flexible work schedule, including covering 2-3 evening shifts per week to meet the needs of our international clientele.

Requirements:

• Fluent written and spoken English.
•  Ability to manage multiple tasks and requests concurrently, while maintaining high attention to detail and quality.
•  Strong technological skills, with proficiency in common web platforms and software.
•  Prior experience in account management and digital support is advantageous. Experience in customer-facing roles and dealing with premium clients is highly desired.
•  A strong passion for working in fast-paced environments and eagerness to grow within the company.