Service Delivery Engineer

Description

The Service Delivery Engineer will be responsible for the design, implementation, support, and maintenance of IT systems and services for end users throughout Tel Aviv as well as support to the wider service delivery team.

The role will work closely with end users, stakeholders, and third-party vendors to ensure that services meet defined service level agreements (SLAs) and are delivered efficiently. This position requires a strong background in technical troubleshooting, customer relationship management, and service operations.

Key outcomes of the role

Service Delivery Management

• Ensure timely and successful delivery of IT services to ensure they meet the Group’s requirements and SLA's
• Monitor and manage the performance of services, ensuring SLA’s are met
• Handle service incidents, service requests, and escalations by providing technical expertise to resolve issues
• Collaborate with other teams (development, network support) to deliver integrated solutions
  
  

Technical Support

• Diagnose and troubleshoot system, network, and application issues for clients
• Configure, install, and maintain servers, networking devices, software applications, and other systems
• Assist in infrastructure upgrades, security patching, and routine maintenance tasks
• Provide on-site and remote technical support and conduct root cause analysis for recurring problems
  
  

Customer Service

• Ensure high levels of customer satisfaction by providing prompt and courteous support
• Regularly communicate with end-users to understand their needs and provide appropriate solutions
  
  

Project Coordination

• Work closely with the project management team to deploy and implement IT solutions for customers
• Ensure all deliverables are on track and completed within the agreed time frames
• Assist in planning and executing migrations, system upgrades, and other complex projects
• Coordinate with vendors for the procurement of IT equipment and services
• Ensure proper maintenance and update of IT infrastructure
  
  

Compliance and Security

• Ensure compliance with relevant regulation, standards, and policies
• Work closely with the compliance and security teams to maintain security protocols to protect IT infrastructure and data
  
  

Continuous Improvement

• Identify areas for process improvements and contribute to developing service optimisation strategies
• Maintain up-to-date knowledge of industry trends, emerging technologies, and service delivery best practices
• Actively participate in problem management and continuous improvement initiatives
  
  

About You

• Bachelor’s degree in Computer Science, Information Technology or similar related field
• ITIL certification is preferred
• Strong understanding of IT infrastructure, including networking, server management, storage systems, cloud services and visualisation
• Proficient in operating systems, and knowledge of Active Directory, DNS, DHCP, firewalls and VPN’s
• Experience in monitoring tools and incident management platforms such as Jira
• Knowledge of cloud platforms (AWS, Azure, or Google Cloud) and related services
• Experienced in both M365 and Google
• Track record of managing and resolving technical issues
• Ability to quickly diagnose and resolve complex technical issues
• Experience in root cause analysis and technical troubleshooting across various platforms
• Ability to explain complex technical concepts to non-technical users and stakeholders
• Strong customer service orientation and a proactive approach to managing client relationships
• Excellent communication and interpersonal skills
• Analytical and problem-solving abilities
  
  

What's in it for you?

There are many reasons to come on board our team of talented professionals, but here are just a few…

• We are collaborative, fair, consciously inclusive, and flexible
• We trust, value, and support our people to make the difference
• We believe that diversity of thought and experience provides the platform for innovation and creativity
• We invest in the development of our people to drive our ambitions forward
• We offer a range of benefits (including your choice of tech) and a competitive package
• We offer a great work environment in an internationally successful enterprise in the online services industry
  
  

If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at [email protected]

About Team Internet

We are Team Internet. As a leading global internet solutions group, we’re transforming the way businesses, brands, publishers, and consumers connect in the online world.

Combining innovative digital businesses and products with passionate and talented people, our vision is to create meaningful and successful connections: businesses to domains, brands to consumers, publishers to advertisers and beyond, enabling everyone to realise their digital ambitions. Discover more about our vision and values.

Whether it’s buying, selling, or registering domains, running an online business, securing online brands, monetising domains, or optimising digital marketing and product comparison activity – we’ve got you covered.

Team Internet is committed to building a better world. Through our ESG strategy we think beyond profit and take into account our broader impact on the environment, society, and ethical practices. This way, we can create a more sustainable and responsible approach to our operations, which brings positive outcomes for both the company and the world around us.

Headquartered in London and with exceptional people the world over, Team Internet has been recognised in the FT1000 list as one of the top-50 fastest-growing tech companies in Europe and has also been included in the FTSE AIM UK 50 and AIM 100.

We are Team Internet. We are the architects of a better-connected world.