Help Desk Specialist

We're seeking a Help Desk Specialist to join our large and successful financial company in central Israel.

Responsibilities:

-Provide first-level support to internal users via phone, email, and in-person, ensuring timely resolution of technical issues

-Troubleshoot and resolve hardware, software and network problems for desktops, laptops and other IT equipment

-Manage user accounts, permissions and security settings in Active Directory.

-Assist in setting up and configuring new workstations, peripherals, and software for employees

-Maintain and update IT support documentation and knowledge base articles

Requirements:

• 2 years of experience as a Help Desk support
• Experience working with Active Directory, including user management and security settings
• Experience in internal support roles - an advantage
• Troubleshooting skills with a focus on problem resolution