Data & Customer Support

Cinch is a startup backed by top-tier funds and investors providing an AI-driven, Supply Chain & Fintech solution to FMCG companies.

We’re seeking a Data & Customer Support role who will play a central part in our Data Operations team by providing first-line customer support for users and ensuring the seamless operation and maintenance of our data pipeline. In this role, you’ll be responsible for verifying data integrity, identifying gaps, and closely collaborating with our R&D and Product teams to advise on issues and potential new features. 

The ideal candidate is eager to kick-start their career in a dynamic environment, with a passion for customer service and exploring cutting-edge technologies.

Responsibilities

• Serve as the first point of contact for customers, addressing inquiries and providing a high level of service.
• Play a critical role in onboarding new accounts, including configuring setups and ensuring seamless integration, as well as ensuring retention over time.
• Collect, organize, and monitor data from various sources to ensure data integrity.
• Create and update comprehensive rulebooks to guide content classification and other processes.
• Conduct manual testing of our products, meticulously examining every feature to ensure unparalleled quality for customers.
• Identify and report bugs to the engineering team, providing clear and concise troubleshooting instructions and a response back to the customer.

Requirements

• Fluent in Hebrew & English - a must.
• Excellent communication skills, both written and verbal.
• Proven experience in data or service-related tech roles - a must
• Independent mind-set - you don’t wait for someone to tell you what to do and are comfortable working with ambiguity.
• A "Yes, I can!" attitude, with the ability to maintain positivity in high-pressure situations.
• Basic proficiency in Microsoft Office Suite (Word, Excel, etc.) as well as G-Suite.
• Degree in Industrial Engineering or a related field  - a large advantage.