Sales and Customer Support Manager

The Studio Manager will be responsible for managing the team and services at the studio, driving sales, overseeing the customer service center for MINI Cooper and BMW clients, and promoting and growing the company product sales and revenues.

Key Responsibilities:

1. Customer Service and Reception Team Management:

  - Supervise a team of customer service, sales, and reception employees.

  - Coordinate the team and ensure the delivery of high-quality and efficient service.

2. Sales Promotion:

  - Collaborate with the division manager to drive sales in MINI Cooper, BMW, and other showrooms.

  - Experience in face-to-face sales and the ability to introduce new sales techniques.

3. Backoffice Management:

  - Oversee all Backoffice operations, including invoices, receipts, payments to suppliers, and more.

  - Manage and coordinate with the employee responsible for this area.

4. Customer Service Management:

  - Manage the customer service center for MINI Cooper and BMW clients.

  - Communicate with customers, handle inquiries, and resolve issues.

5. Coordination and Partnership with the General Manager:

  - Work closely with the General Manager to achieve studio goals.

  - Participate in projects and marketing strategies aimed at improving sales and service.

Position Requirements:

- Previous experience in managing a customer service and/or sales team.

- Experience in face-to-face sales is an advantage.

- Excellent communication skills and the ability to work in a team.

- Strong time management and task prioritization skills.

- Understanding of Backoffice processes and the ability to oversee them.

- Availability to Friday mornings (one out of three).