Technical Customer Success

GK8 is seeking an experienced Technical Customer Success to ensure our customers effectively implement and benefit from our solutions. You will be the main technical contact post-sale, Be the relationship manager to drive revenue for the customer.

Key Responsibilities:

• Onboarding & Training: Guide new customers through onboarding and provide comprehensive training on our products.
• Customer Engagement: Maintain regular communication to ensure customer satisfaction and product usage.
• Renewals & Upselling: Collaborate with sales to identify opportunities for renewals and upselling.
• Technical Support: Resolve technical issues and provide expert assistance to customers.
• Feedback & Advocacy: Gather customer feedback and advocate for product improvements.

REQUIREMENTS

• Bachelor's degree in Computer Science, Engineering, or a related field
• 3+ years of experience in customer success, technical support, or pre-sales engineering, preferably in the fintech or cybersecurity sector.
• Strong technical skills and problem-solving abilities.
• Strong interpersonal and communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical audiences.
• Ability to work independently in a fast-paced, dynamic environment with a strong sense of accountability.
• Willingness to travel approximately once a month.
• Excellent written and oral communication skills in English.