Customer Support Specialist

At Agwa, we are revolutionizing the way people grow and consume fresh, healthy vegetables by developing cutting-edge smart vegetables grower devices. Our innovative product enables users to enjoy fresh produce all year round, whether they’re in a city apartment or on a vessel in the middle of the ocean.

We are looking for a customer support specialist to join our team. In this role, you will work closely with our clients to resolve their technical issues, provide product guidance, and ensure a positive customer experience. Your ability to troubleshoot complex problems and communicate effectively will be crucial in this role.

📍 Work is on-site from Bar-Lev Industrial Park, near Karmiel.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide technical assistance and support for incoming queries and issues related to software, hardware, and network systems.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback on recurring customer issues to help improve our products and services.
• Collaborate with team members to improve customer support processes and procedures.
• Promote self-service tools and resources to empower customers.
• Stay up-to-date with product knowledge and company updates.

Requirements:

• Experience in a customer support role, preferably technical customer support - Advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with customer support software and tools - Advantage.
• Relevant Bachelor’s degree or diploma.
• Exceptional proficiency in both Hebrew and English, both written and verbal.

🎯 Why join Agwa?

Joining our team means becoming a key player in a rapidly growing startup where your contributions will have a direct and meaningful impact. You'll be working in a dynamic environment on an innovative product that’s changing the way people grow and consume fresh, healthy vegetables worldwide. Imagine enabling a ship's crew to enjoy fresh greens no matter where they are on the ocean—that’s the kind of impact you’ll be responsible for.

As we continue to expand, you'll have significant growth potential, both personally and professionally. You won’t just be part of a team; you'll be instrumental in shaping the future of a groundbreaking technology. This role offers the unique opportunity to influence a product that improves lives, from urban kitchens to vessels navigating remote seas.

If you are passionate about helping customers and thrive in a dynamic, fast-paced environment, we would love to hear from you. Please send your resume to [email protected].