IT Help Desk Technician

Responsibilities:

· Provide exceptional technical support to end-users, resolving issues related to laptops, desktops, Windows OS, network connectivity, and peripherals.

· Assist with the configuration and management of cloud platforms, including Azure, AWS, and Office 365. - background in one of the above is a

plus.

· Basic network troubleshooting skills– a must.

· Proactively monitor and maintain IT systems to ensure optimal performance and uptime.

· Troubleshoot technical problems, diagnose root causes, and implement effective solutions.

· Participate in the ongoing development and improvement of our IT infrastructure.

· Maintain accurate documentation and adhere to established IT policies and procedures.

· Collaborate effectively with developers, operations teams, and other internal stakeholders.

· Responsible for IT inventory management.

Qualifications:

· Minimum 2 years of experience \ 1 role as an IT/Helpdesk Support Technician.

· Proven ability to identify and resolve technical issues efficiently.

· Strong understanding of Windows operating systems - a must.

· Familiarity with cloud platforms (Azure, AWS, Office 365) - preferred.

· Excellent customer service orientation and exceptional verbal communication skills (English).

· Ability to work independently and as part of a team.

· Proactive, detail-oriented, and a fast learner.

· Familiarity with Mac OS and Linux platforms - a plus.

Benefits:

· Competitive salary and benefits package.

· Opportunity to work in a dynamic and innovative environment.

· Be part of a growing and supportive team.

· Hybrid work model (1 day remote per week).

· Continuous learning and development opportunities.