Tier 3 Engineer

Fabric enables retailers and brands to profitably scale their online business with fast fulfillment and a new kind of delivery experience. By leveraging innovative software and robotics and placing flexible micro-fulfillment centers close to where customers are, Fabric helps businesses meet even 1-hour delivery standards. Better yet, with Fabric’s powerful technology, businesses can deliver an engaging, branded experience that helps strengthen their customer relationships.

Founded in 2015, Fabric has raised $338 million to date and is backed by Aleph, Corner Ventures, Canada Pension Plan Investment Board (CPPIB), Evolv (Kraft Heinz), Innovation Endeavors, La Maison, Playground Ventures, and Temasek. With offices in New York City, Atlanta and Tel Aviv, Fabric is constantly growing with over 200 team members globally and 20 sites under development/contract, including four live micro-fulfillment centers.

Fabric continues its rapid expansion and plans to continue rolling out its operations in key urban locations, as it realizes its mission, to bring brands and online shoppers closer.

Tier 3 Engineer

We are seeking a highly skilled and motivated Tier 3 Engineer to join our Delivery team in Israel. As the final escalation point within our Support organization, you will play a critical role in connecting R&D, engineering, production, and quality departments, addressing complex mechanical and electrical issues that Tier 1 and Tier 2 teams in the field have been unable to resolve.

Job Overview

Under general supervision, you will troubleshoot and resolve the most challenging and complicated issues.

You will provide constant feedback to the R&D team, improving system robustness and reliability and enriching the next version of the product with field experience.

What you'll do:

Technical Troubleshooting: Independently troubleshoot and resolve the most challenging and complex issues encountered in the field. Provide feedback to the R&D team to enhance system robustness and reliability, contributing to improving future product versions.

Collaboration: Work closely with Delivery system engineers, NPI engineers, and R&D engineers to share knowledge and best practices. Serve as the primary technical focal point for on-site teams (Tier 2) regarding mechanical and electrical issues.

Engineering Support: Partner with R&D, production, and quality teams to resolve advanced technical issues raised by global service teams. Approve, guide, and oversee the implementation of engineering changes in the field.

System Performance: Monitor and verify system performance to ensure it meets operational requirements. Collaborate with the SE and SOC teams to enhance their technical expertise.

Process Development: Develop troubleshooting processes for complex issues tailored to the technical capabilities of field teams. Work closely with the production team to define diagnostic tools for monitoring on-site faults.

Who you are:

• Experience: Minimum of 4 years of experience in a field technical role within a multidisciplinary environment. A hands-on approach is essential.
• Technical Skills: Proficiency in using debugging tools and lab simulations to analyze problems and identify solutions. Experience in the electro-mechanical industry with a foundational understanding of robotic systems.
• Problem-Solving: Strong ability to logically troubleshoot hardware issues, determine root causes, and propose effective workarounds and solutions.
• Leadership & Communication: Capable of independently leading and coordinating fieldwork. Excellent interpersonal skills, with the ability to convey technical information to non-technical stakeholders. Strong team player with excellent presentation and communication skills.
• Documentation: Ability to write technical specifications, detailed field notes, and collaborate with R&D to identify system bugs and workarounds.
• Additional Requirements: Valid driver’s license. Willingness to travel as required.