VP Delivery & Center of Excellence (COE)

Location: Holon (Hybrid)

About The Role

We are looking for our VP, Delivery & Center of Excellence (COE).

In this high impact multi-faceted role, you will own everything around Sapiens Delivery & COE, from developing the strategy and goals, the KPI’s, building and managing the resources, with the ultimate goal to ensure client’s satisfaction.

If you have an extensive know-how of Software delivery based on a solid background in technology and a methodological approach, and know howto navigate complex matrix environments, you have the perfect mix to be successful in this role!

Responsibilities

• Strategy Development, in alignment with the organization's overall goals.
• Resource Management and Talent Development: You oversee the allocation of resources, including budget, personnel, and technology. This involves hiring and developing talent and ensuring access to the necessary tools and technologies.
• Leadership: You provide leadership and direction to the delivery team, fostering a culture of accountability, collaboration, continuous improvement, and innovation.
• Quality Assurance: You ensure that deliverables meet quality standards and client requirements. This involves establishing quality assurance processes, conducting reviews and inspections, and implementing corrective actions as needed.
• Stakeholder Engagement: You serve as the primary point of contact with other stakeholders within the organization (department heads, and other teams that interact with or rely on the Delivery and the COE's services).
• Governance and Compliance: You establish governance processes and ensure to operate in compliance with relevant regulations and standards. This involves defining policies, procedures, and guidelines, as well as monitoring and reporting on compliance metrics.
• Knowledge Management: You oversee the creation, documentation, and knowledge sharing that can benefit the organization as a whole. This includes best practices, lessons learned, and other intellectual assets.
• Training and Development: You ensure that team members have the necessary skills and knowledge to perform their roles effectively.
• Performance Management: You establish performance metrics and KPIs to measure effectiveness and its impact on the organization.
• Change Management: You lead change management efforts facilitating the adoption of new processes, technologies, or ways of working. This involves communication, stakeholder engagement, and overcoming resistance to change.
• Issue Resolution: You identify and resolve issues that arise during project execution, whether they are related to resources, schedule, scope, or quality.
• Client Relationship Management: You build and maintain strong relationships with clients, ensuring that their needs are understood and addressed throughout the project lifecycle.
  
  

Qualifications

• Strong technological background.
• Extensive hands-on experience delivering complex software and managing delivery teams; 10+ years' experience in a leadership role, with a focus on process optimization, best practices, or similar areas.
• Excellent leadership and team management abilities.
• Outstanding communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong strategic thinking and problem-solving skills.
• Experience with change management and continuous improvement methodologies is a plus.
• Familiarity with the insurance domain in which the COE operates and understanding of best practices and trends in insurance to the COE's focus.
• Innovative mindset.
• Capacity to handle pressure and setbacks effectively.
• Integrity: Commitment to upholding ethical standards and fostering a culture of integrity within the team.
• Educational requirements: Bachelor's degree in a relevant field such as Business Administration, Management, Engineering, Information Technology, or a related discipline.
  
  

About Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at www.sapiens.com .

Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.