Internal Sales

We are looking for a quick thinker and excellent executer with a strong service orientation to join our team as an Internal Sales Specialist!

Direct-Experts is a leading integration company that is rapidly growing. Our services include large-scale Cloud and IT solutions to many businesses in Israel and abroad, while collaborating with global Vendors such as Microsoft, Monday.com and other known tech brands. The company provides comprehensive solutions and managed services for complex Cloud and IT environments: Azure, Hybrid, On Premise, etc. We are looking for a people-oriented person who is a team player to join us!

Job description

The Internal Sales Specialist will be responsible for building and maintaining healthy relationships with a list of unassigned accounts. The main mission would be to respond quickly and take care of ongoing daily requests from customers, identifying new opportunities to expand the mutual activities while ensuring high levels of customer satisfaction. The Internal Sales Specialist is expected to be proactive in managing the commercial elements of the deal processes with full ownership and accountability.

The position includes:

·      Managing customer relationships throughout the customer lifecycle.

·      Engaging with customers regularly: operating customer requests, sending quotes, managing escalations, and conducting regular check-ins to ensure customer health.

·      Achieving revenue targets (such as: sales growth, upsell and cross-sell complementary services).

·      Serving as the voice of the customers internally, representing their needs and/or challenges to our different tech departments.

·      Working closely with the pre-sale resources to ensure that customers’ needs and demands are quickly resolved.

·      Processing orders to SAP and internal systems, updating deals on CRM.

We are looking for someone with personal qualities such as:

·      Good communications and interpersonal skills.

·      Accountable, results-oriented, self-learner, process-oriented and self-motivated.

Professional requirements

Must

·      Experience of 2+ years as an Internal Sales or BizOps Specialist.

·      Previous experience in working with Cloud / Cyber / SaaS services and products.

·      Experience in managing multiple accounts simultaneously.

·      Experience in handling multiple types of services/products/solutions.

·      Experience in using a CRM, SAP and Office applications.

·      High level English – reading, writing, speaking.