Help Desk Support Specialist

About the job

Impact Networks Group LTD is a global IT company based in Or Yehuda, specializing in designing, managing, implementing, supporting, and maintaining IT projects across all industries and geographies. With a fun approach to work, we deliver deep expertise in strategy, marketing, and technology. Our team of service professionals excels in efficiency and experience to provide the best IT solutions for our clients.

Impact Networks is seeking a talented HelpDesk Support Specialist to join the IT team. As an IT Team Member, you will be responsible for ensuring the smooth operation of IT systems and Support at both our US/UK and IL Clients You will work closely with the other business units, to provide technical support, maintain network and hardware systems, and collaborate with various departments to address their technology needs.

Job Responsibilities

• Work with a ticketing system to manage and resolve IT support requests
• Troubleshoot hardware, software and SaaS applications issues.
• Support onboarding and offboarding processes globally
• Perform user case troubleshooting such as identity and access issues.
• Write knowledge base articles to assist users with common issues
• Support AZURE Workspaces Cloud VDI

Qualifications

• 2 years of experience in a similar organization as an IT Helpdesk / Support Technician
• Experience with a modern ticketing system (
• Troubleshooting capabilities with networking issues.
• Troubleshooting capabilities with SaaS applications.
• Proven experience managing Google Workspace and MS365 environments
• Proven experience managing communication services (Teams/Slack/Zoom)
• Experience with modern IDP infrastructure (Okta/AzureAD/Google/JumpCloud)
• Experience with MFA systems (Okta Verify/Duo/Google Auth)
• Experience with MDM systems (Intune/Kandji/Jamf/MobileIron)
• Excellent problem-solving skills and the ability to work well under pressure
• Strong knowledge of hardware and software systems, including Microsoft and Apple operating systems
• Strong communication and interpersonal skills to collaborate with cross-functional teams
• Excellent language and communication skills particularly in English.
• Quick learning of an evolving technology stack.

What We Offer

• Opportunity: Have a major opportunity to deal with complex systems
• Team Culture: A collegial, collaborative, fun work environment
• Professional Development: learning & development program