HW / SW System Engineer

Description

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.

Annapurna Labs, as part of AWS, is looking for an experienced HW / SW system engineer for the Nitro cards product team (https://aws.amazon.com/ec2/nitro/).

Our products include the most advanced interfaces and technologies and widely used across AWS data centers as backbone for Nitro and other services. The candidate will serve as first line of operational health and support for Annapurna Labs' Nitro cards in AWS data centers.

To learn more about Annapurna Labs, you are welcome to watch the following videos from the recent re:Invent conference:

AWS re:Invent 2020 - Infrastructure keynote with Peter DeSantis - https://www.youtube.com/watch?v=AaYNwOh90Pg

AWS re:Invent 2020: Deep dive on AWS Graviton2 processor-powered EC2 instances - https://www.youtube.com/watch?v=NLysl0QvqXU

What you will do: As a member of a product team you will own complex system debugs involving HW, FW and SW components. You will deal with functional and integration aspects related to complex systems integrating several entities interacting with each other through network and/or PCIe. These will be running on Linux, Windows, and bare metal OS. You will be involved in architecture decisions, integrations, deployments and debugging related to complex systems while also providing remote and on-site support to our AWS global colleagues.

You will also provide leadership by driving the teams around you to raise the bar and deliver higher quality product on behalf of Amazon customers. This is a fast-paced, intellectually challenging position, and you will work with thought leaders in multiple areas of technology. You will set high standards for yourself and everyone you work with, and will be constantly looking for ways to improve the performance, quality, cost and reliability of products and services you own. We are changing an industry, and we want individuals who are ready for this challenge and want to reach beyond what is possible today.

Key job responsibilities

Lead triage, debug and root cause analysis of systems in AWS data centers

Enhancing the ability to trouble shot issues and driving for closure of in-fleet problems

Analyze customers` mode of work / requirements and provide resolutions accordingly

Co-work with Annapurna Labs monitoring team and other root cause teams to improve quality and reliability of products operation in the fleet

Provide Annapurna Labs’ ASIC design, SW development, QA and architecture teams information and requirements from customers’ fleet operation perspectives and represent the customer voice

Drive and maintain trainings, quality documentation and collateral in order to improve in-fleet operation

Design and define various tools and scripts to provide support to projects and customize it as per requirement.

Willing to travel per need few times a year

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• B.Sc. in Electrical / Computer / SW Engineering
• 5+ years Design / Debug Experience in at least one area - HW / FW / SW
• 3+ years’ experience working with systems and experience with their SW, FW and HW components
• Basic skills in scripting: Python / Bash etc.
• High communication skills
• Strong analytic and problem solving skills
  
  

• Integration experience
• Computer architecture knowledge
• High-speed interfaces knowledge and debug capabilities- PCIe, Ethernet, DDR etc.
• Experience with server (x86 / ARM) design or architecture
• Experience with operating systems, boot loaders, networking, and remote debugging
• Ability to drive cross team and cross disciplinary activities