Sales Operations Specialist

Company Overview:

Dots is a technology startup with a SaaS product that streamlines, automates, and optimizes global logistics, making procurement, warehousing storage, asset management, and distribution of IT assets easier than ever. Our “Global Logistics Services” platform (GLS) is an end-to-end solution for remote on/off-boarding, enhancing HR integrations to provide end-to-end solutions for IT, HR, and operation teams.

Job Overview:

We are looking for a detail-oriented and proactive Sales Operations with 2-3 years of experience to join our Operations department. In this role, you will be a key support for our Sales team, helping to streamline the sales process and ensuring that important orders are handled smoothly. Your responsibilities will include assisting with contract management, guiding the sales team on operational requirements, and ensuring that all internal processes align with customer needs.

Key Responsibilities:

• Provide ongoing support to the Sales team, ensuring that all sales activities are aligned with operational capabilities, finance, and supply chain requirements.
• Assist in the creation, review, and management of contracts, ensuring they meet both company standards and customer expectations.
• Provide customer support for the pre-sale process, assisting with customers' requests.
• Track and monitor contract terms, offering guidance and reminders to both the Sales team and internal departments as needed.
• Help coordinate important orders, ensuring that all relevant teams are informed and that the process flows smoothly from sales to invoice.
• Collaborate with the Finance department to assist with order opening, invoicing, and collections when necessary.
• Ensure clear communication across departments regarding customer needs and commitments made by the Sales and CS teams.
• Contribute to the development and implementation of operational procedures, ensuring that they support sales goals and customer satisfaction.
• Prepare reports and provide insights on contract status, order processing, and overall sales operations efficiency.

Qualifications:

• 2-3 years of experience in Sales Operations, Contract Management, or a related role.
• Experience in supporting sales teams, particularly in guiding and facilitating important orders.
• Experience in a startup or fast-growing company is beneficial but not required.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Excellent communication skills, both written and verbal, with a focus on clarity and precision.
• A basic understanding of financial processes and experience with financial platforms.
• Familiarity with CRM tools like HubSpot is a plus.
• High level of English.
• A proactive attitude with the ability to adapt to changing priorities in a fast-paced environment.