Information Technology System Administrator

Job Responsibilities:

• Provide IT technical support to Syqe’s employees & company and maintain IT infrastructure (software, hardware, security,
• network, etc…)
• Troubleshoot, investigate, and solve complex IT issues related to:
• Computers\servers software & Hardware (system configuration, software management, maintenance, and upgrades)
• Operating systems (Windows, Windows Servers)
• Network infrastructures (LAN, WAN, VPN)
• Company IT systems and business applications
• IT Security Events
• Manage IT Support tickets queue according to thecompany’s SLA and KPIs to provide quick, efficient, and professional support.
• Research and recommend innovative solutions, and where possible, automated approaches for IT tasks.
• Leading and executing IT projects aimed at implementingand improving technologies and systems.
• Work as per IT policies and guidelines (SLA, KPIs, etc.)
• Assist IT Manager in diverse tasks and other duties as needed or assigned.

Position Requirements:

• A minimum of 4 years experience in IT, with at least 2 years as Sys Admin in a Windows environment
• MCSA/MCSE/MCITP certification
• Experience managing IT Support tickets as per SLA and KPI’s
• Experience troubleshooting and maintenance level in a domain environment (AD, DNS, DHCP, GPO, network, security, etc.)
• Experience with network and firewall (FW,SW,AP,VPN) - Fortinet Advantage
• Capable of managing multiple tasks under pressure and meeting deadlines
• Independent, self-motivated, detailed-oriented, highly organized, and willing to learn

Advantage:

• Proven capabilities with Google Workspace Management - Advantage
• Familiarity with AZURE or similar cloud environment -Advantage
• Familiarity with information security systems,
• Bitdefender in particular – Advantage