Senior Data Operations Manager

We’re seeking an exceptional Senior Data Operations Manager to empower our Data teams. If you're a collaborative, creative thinker with a passion for excellence and execution, this role is for you.

Data is at the heart of Lemonade's strategy, driving innovation and decision-making across the organization. As a Senior Data Operations Manager, you'll play a crucial role in seamlessly integrating our data teams into the broader company strategy. You'll help shape the data team's strategy, enhancing alignment with other departments, facilitating our data operations to run smoothly and efficiently, directly contributing to the company's success.

In this role you’ll:

• Partner with Data Leadership to design and drive the planning and execution processes for our Data organization, from strategy to implementation
• Develop, implement, and manage intake processes for feature requests, support, and bug fixes, ensuring seamless communication and coordination with other stakeholders across the organization
• Collaborate closely with both Product and Engineering Operations to establish clear processes that enhance collaboration between data and tech squads, analysts, and other data stakeholders across the company.
• Design, implement, and oversee incident management processes, ensuring they are handled effectively when they arise

What you’ll need:

• A minimum of 5 years of experience in product management, operations, or a related role
• Strong project management skills with experience using task and project management tools
• Previous experience in Data Analytics, Business Intelligence, or Data Engineering
• Proven ability to create and enforce processes that achieve deliverable outcomes with speed and excellence
• Exceptional people skills and an abundance of empathy
• Experience with data tools and a solid understanding of data structures
• Stellar verbal and written communication skills, and the ability to work with a variety of stakeholders across disciplines and seniority levels
• Excellent analytical and problem-solving skills
• Diligent attention to detail
• Ability to work in a fast-paced, dynamic environment while managing multiple priorities
• Ability to work in an office environment a minimum of 3 days a week
• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture