Customer Support Representative

Krausz Industries, a MUELLER WATER PRODUCTS company that develops, manufactures, and markets patented pipeline solutions for the water industry, is seeking a Customer Support Representative

As a Customer Support Representative, you will play a crucial role in ensuring the satisfaction and success of our international customers. You will be responsible for providing excellent customer service, resolving customer enquiries, and coordinating with internal teams to deliver effective solutions. This role requires a strong understanding of our products and services, as well as the ability to work in a fast-paced, global environment.

Key Responsibilities:

• Customer Interaction: Respond to customer enquiries via phone, email, and other communication channels, ensuring prompt and accurate responses.
• Order Management: Process customer orders, track shipments, and ensure timely delivery. Coordinate with logistics and production teams to resolve any issues.
• Technical Support: Provide product-related technical support to customers, including troubleshooting and problem-solving.
• Documentation: Maintain accurate records of customer interactions, orders, and issues in the company’s CRM system.
• Collaboration: Work closely with sales, logistics, and technical teams to ensure seamless customer service and support.
• Continuous Improvement: Identify and suggest improvements to customer service processes to enhance efficiency and customer satisfaction.
• Compliance: Ensure all customer interactions and transactions comply with company policies and industry regulations.

Qualifications:

• Experience: 2-3 years of experience in customer support, preferably within a multinational industrial company.
• Education: Bachelor’s degree in Business Administration, Engineering, or a related field is preferred.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with ERP/CRM systems.
• Communication: Excellent verbal and written communication skills in English; additional languages are a plus.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle challenging situations with patience and professionalism.
• Interpersonal Skills: Ability to build strong relationships with customers and internal teams.
• Flexibility: Willingness to work in a dynamic, fast-paced environment and manage multiple tasks simultaneously.
• Customer-Focused: A strong commitment to delivering exceptional customer service.