Support Team Lead

3 years of hands-on experience as a technical customer support manager - Must

1-2 years of management experience, overseeing a team of five employees or more - Must

High proficiency in English (reading, speaking & writing) - Must!

Strong leadership and management skills, with proven ability to motivate and inspire team members.

Previous experience within the fintech and payment processing industry, along with a solid understanding of the chargeback space is a significant advantage.

Bachelor's degree in Computer Science, Business Administration, Marketing, or a related field.

Ability to extract actionable insights from large data sets, create impactful visualizations, make decisions and tell compelling stories through data.

Proficient in support software as well as customer relationship systems (Intercom, Hubspot, Zendesk and others).

Tech-oriented. Resourceful and innovative thinker with the ability to solve problems and execute tasks in a fast-growing company.

Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments.

Exceptional interpersonal and communication skills to collaborate effectively with diverse internal and external stakeholders.

Ability to thrive in a fast-paced and dynamic work environment, with a strong sense of accountability and adaptability.