NOC Manager

Job Title: NOC Manager

Location: Nesher (on-site only)

Capacity: Full time

About MoovingON:

MoovingON is a leading provider of network operations and monitoring solutions, committed to delivering exceptional service and support to our clients.

Our mission is to ensure seamless and reliable operations for businesses of all sizes, leveraging cutting-edge technologies and industry best practices.

Job Summary:

MoovingON is seeking a highly skilled and motivated NOC Manager to oversee the daily operations of our Network Operations Center (NOC). The NOC Manager will be responsible for managing the NOC team and ensuring the smooth and efficient monitoring and support of our client's cloud infrastructure and service/application. The ideal candidate will have strong technical expertise, excellent leadership skills, and a proactive approach to problem-solving.

Key Responsibilities:

• Operations Management:

Oversee and manage the daily operations of the NOC, ensuring 24/7 monitoring and support.

Implement and maintain monitoring tools, procedures, and workflows to ensure efficient and effective operations.

Manage shift schedules, including sick leaves, vacation leaves, reserve duty, and working hours approval.

• Knowledge Management:

Implement and execute a knowledge testing platform and mechanism to ensure NOC engineers are proficient in necessary skills.

Maintain up-to-date documentation of processes, procedures, and best practices.

• Performance Management:

Set KPIs and objectives for NOC engineers and conduct semi-annual performance reviews.

Support professional development through certifications, training programs, and continuous learning initiatives.

• Reporting and Analysis:

Generate performance reports, analyze SLA compliance metrics, and identify areas for operational improvement.

Produce initiatives to enhance service delivery, operational efficiency, and customer satisfaction.

• Customer Communications:

Act as the escalation point for technical issues and collaborate with the Customer Success Manager (CSM) on client communications.

Ensure timely and effective communication with clients regarding incidents, service improvements, and other relevant updates.

• Team Leadership and Development:

Provide leadership, guidance, and mentorship to NOC engineers to maintain a high-performance team.

Conduct regular performance evaluations, set objectives, and provide professional development opportunities.

Participate in the recruitment process and decision-making for new hires.

Lead and coordinate the NOC training and oversee new NOC engineers' onboarding and overlapping period.

Qualifications:

• Proven experience (2-3 years) in a NOC management or Support management role, preferably in a high-tech or SaaS environment.
• Strong technical background in network and systems monitoring tools, protocols, and methodologies.
• Excellent leadership, organizational, and communication skills.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.

Preferred skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Relevant certifications (e.g., ITIL, CCNA, CCNP) are a plus.
• Familiarity with cloud infrastructure and technologies.
• Strong analytical and problem-solving skills.
• Proven track record of improving operational efficiency and service delivery.