Help Desk Support Specialist

Opportunity to join a global cybersecurity company!!

The IT representative will join the Helpdesk team, handling and resolving tickets and IT issues raised by employees and outsourcing personnel, while maintaining high-quality customer service and a strong work ethic. The candidate should have the expertise to function as both Tier 1 and Tier 2 support, with hands-on experience in Networking, Systems, and Security.

Responsibilities:

• Provide customer support via email, phone, and in-person, adhering to SLAs and KPIs.
• Collaborate with senior admins to resolve complex issues.

Requirements:

- Minimum 2 years of hands-on IT experience.

- Strong communication skills to effectively convey technical information.

- Advanced troubleshooting abilities.

- Excellent written and verbal English skills.

- Self-motivated with strong priority management skills.

Technologies:

- Hardware (PC/LT installation and troubleshooting)

- Microsoft Products (SCCM, Office 365, SharePoint, OneDrive)

- User Management (Azure, Active Directory, MS Exchange)

- Networking (Cisco, TCP/IP, DNS, FTP, DHCP)

- Operating Systems (Windows, Mac, Linux)

Work Conditions:

- 24x7 inbound call environment.

- Day, evening, overnight, and weekend shifts available.

- Extended hours may be required to meet deadlines.

- Manage production infrastructure and document processes.