Risk Operations Manager - Temporary Position

Description

We are looking for a Risk Operations Manager to join our Risk team, who is passionate about elevating trust and customer protection within the marketplace.

In this role, you’ll work closely to our operational team and be their main point of contact. You’ll be responsible to monitor and analyze key risk indicators, performance metrics, and operational data to identify trends, patterns, and areas for improvement.

The position is temporary for 6 months.

Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.

WHAT AM I GOING TO DO?

• Handle Risk escalations of the Risk Operations team located in Belgrad.
• Conduct monthly QA for risk tasks to ensure high-quality performance and schedule training sessions as needed
• Create and update risk policies and procedures and tailor the content for agents.
• Proactively identify opportunities for innovation and improvement to reduce fraud on the platform and optimize processes
• Drive continuous improvement in operational efficiency and effectiveness
• Collaborate closely with Customer Support, Product, Data, and other departments to foster effective communication and execution.
  
  

Requirements

• 1-2 years of experience in the Risk Management field
• Excellent written and verbal communication skills both in English and Hebrew.
• Experience in creating and maintaining knowledge base articles and other documentation
• Experience in conducting QA checks and ensuring high-quality performance - an advantage
• Background in Excel and SQL - an advantage
  
  

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

EQUAL OPPORTUNITIES

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.