Technical Support Specialist (Pre and Post Sales)

We are seeking a highly motivated and results-oriented Technical Support Specialist to join our team. The main role of Technical Support Specialist is to provide advanced product fit, troubleshooting and diagnostics for NextVision customers. This role requires strong analytical and troubleshooting skills.

We are looking for a team player with exceptional communication skills, who can function and deliver under pressure.

The Technical Support Specialist will support our worldwide customers by providing a deep analysis of customers’ technical queries, working closely with R&D and Sales

Responsibilities

·        Support customers with integration-related issues.

·        Investigating and troubleshooting complex customer issues, while being responsible for follow-up, providing resolution, and verifying customer satisfaction.

·        Resolve problems independently and understand the correct escalation procedures.

·        Communicating customer issues and requests to product management and R&D.

·        Maintain and manage our internal Knowledge Base.

Qualifications

• 5 years of experience in Technical Support or equivalent background. – a must.
• Hands-on Networking experience – a must, CCNA level or higher preferred.
• Hands-on experience in Windows and Linux based environments – a must.
• Working experience in at least one of the following tech industries: Telecom, Telemetry, Broadcasting, Testing Equipment.
• Working experience in a Teleoperation related industry – huge advantage: Drones, UAV, UGV, Automotive.
• Experience with configuring Pixhawk flight controllers - an Advantage.
• Fluent in English – both written and spoken skills.
• Excellent customer service skills.
• Advanced analytical thinking and problem-solving skills
• The ability to work in stressful situations, team player and self-managed.
• Able to handle and escalate issues as needed.
• Familiarity with Customer Relationship Management (CRM) tools.