SaaSOps at Priority Software

Join a company you can be proud of!

Priority is a leading provider of scalable, agile, and open cloud-based business management solutions. With offices in the US, UK, Belgium, and Israel and a global network of business partners. At Priority, we’re pretty passionate about what we do and, more importantly, about the people who have a hand in making us great. We are looking for a SaaSOps to join our Infra Group and play an integral role in making Priority stand out.

Responsibilities:

• Provide application support for multiple mission-critical applications in SaaS and cloud environments.
• Troubleshoot and resolve application, instance, and/or system issues.
• Develop, implement, document, and execute standard operations procedures, including monitoring.
• Working with Engineering to design automation of procedures, deployment, controls, and Security.
• Provide technical expertise and advocacy around how solutions should be implemented in production from SaaS Operations POV.
• Demonstrate ability to work on several concurrent projects involving multiple stakeholders executing in a matrix environment.
• Communicate deployment and production-related activities internally and externally when appropriate.
• Participate in an on-call rotation to provide coverage during off business hours

Qualifications:

• Experience in enterprise application support in Hosted and/or cloud environments(Azure, AWS, GCP).
• Windows / Linux hands-on experience.
• Experience in managing / supporting cloud solutions.
• Applicative SQL Server DBA skills including an understanding of DB schema and experience.
• writing, tuning, and executing SQL queries.
• Experience with monitoring tools usage and configuration (Zabbix, Datadog).
• Programming & scripting experience (Python/Linux Shell/PowerShell etc.).
• Understanding of virtualization technologies.

Additional Skills Preferred:

Database systems (PostgresSQL, MSSQL, Oracle)

PagerDuty, Statuspage

Good understanding of Security concepts and Secure Development Life Cycle.

Experience with Reporting and Analytics tools (Elasticsearch/Logstash, Kibana, AWS OpenSearch)

Experience in working in regulated environments (SOC, PCI)

Soft Skills:

Experience in working in mission critical environments

Ability to work well under pressure within a technically challenging environment

Excellent problem solving, logical, and analytical abilities

Solid understanding of change management, App Support and Tech Support services

Available for On-call after-hours support

Available for time schedules that do include some weekends

Strong commitment to organizational work ethics