Digital Experience Manager

***This is an NBN Connect post on behalf of another organization.

We are seeking a talented and driven Digital Experience Manager to join our dynamic team. This individual will be responsible for enhancing user experiences across our digital platforms, including our website, social media channels, YouTube, podcasts, and our Circle community.

The ideal candidate will have a strong background in user experience design, project management, and automation tools like Zapier, Figma, and ActiveCampaign. They will also be adept at conducting user testing and surveys to continuously improve our digital offerings.

Key Responsibilities:

• Lead the design and implementation of user experiences across the company’s digital experiences including the creation of user journey maps and user flows.
• Project manage the implementation of new digital initiatives from conception to launch, ensuring timelines and objectives are met.
• Contribute to ideation and research of the company’s digital experiences.
• Develop and manage cross-channel user experience strategies that align with our organizational goals.
• Implement and optimize automation user flows in WordPress and Circle. As well as through Zapier, ActiveCampaign, and other platforms to enhance user engagement and operational efficiency.
• Conduct user testing and surveys to gather feedback and insights for continuous improvement.
• Collaborate with cross-functional teams, including marketing, education, and development, to ensure cohesive and effective user experiences.
• Analyze user data and behavior to inform design decisions and improve user journeys.
• Stay up-to-date with industry trends and best practices in UX design, automation, and digital strategy.

Qualifications:

• Bachelor’s degree in UX design, human-computer interaction, digital marketing, or related field.
• Minimum of three to five years of experience in UX design and project management.
• Curious, loves to learn, and learns quickly with a willingness to fail and improve.
• Proficiency in using UX design tools (Figma is preferred).
• Experience with automation using Zapier, ActiveCampaign, implementing webhooks, tracking pixels, etc.
• Strong analytical skills and experience with user testing and survey methodologies.
• Excellent project management skills with a proven track record of managing multiple projects simultaneously.
• Strong communication and collaboration skills, with the ability to work effectively in a remote team environment.
• Passion for creating engaging and impactful digital experiences.

Preferred Qualifications:

• Experience working with content management systems (CMS) and customer relationship management (CRM) tools.
• Familiarity with social media platforms, YouTube channel management, and podcast production.
• Familiarity with digital communities and community platforms is a plus.