Information Technology Manager

Job Summary: The IT Administrator will manage and support the company's technology infrastructure, including NetSuite, Salesforce, Google Workspace, websites, security protocols, hardware, and standard office applications. The role also involves leading IT-related projects, ensuring seamless operations across various departments, and providing expert advice on technology-related matters.

Key Responsibilities:

NetSuite Management:

• Develop and customize NetSuite forms, reports, and fields for the Finance team and other departments.
• Implement and maintain currency extraction programs and SuiteScripts for system customization.
• Manage user accounts, permissions, and password resets.
• Handle data exports, dashboard customization, and API connection projects.
• Address issues related to currency revaluation, banking, reconciliation, and custom reports.

Salesforce Administration:

• Create and manage user accounts, custom reports, and objects.
• Integrate email, manage weekly backups, and resolve data duplication issues.
• Customize dashboards and set up EcoPeace Projects.
• Support data correction, donation letter programs, and Salesforce email integration.

Google Workspace Administration:

• Manage user accounts, shared drives, and groups across all offices.
• Develop scripts for file transfers, content summaries, and mail merges.
• Handle Chrome updates, track down old files, and set up forwarding rules and Gmail templates.

Website Management:

• Set up hosting, manage backups, and install or update website apps and plugins.
• Create custom forms, pages, and buttons, and manage translations.
• Perform data exports and programmatically scrape data as needed.

Standard Office Applications:

• Set up Zoom and MS 365 accounts, manage password issues, and resolve application integration problems.
• Assist with mail merges, banner creation, and image editing.
• Install standard applications, printers, and set up two-factor authentication for office equipment.

Security Management:

• Monitor login activity, manage password security, and install antivirus software.
• Repair systems after virus infections and advise offices on security protocols.
• Oversee two-factor authentication setup for NetSuite admins and conduct security interviews.

Hardware Support:

• Purchase, set up, and advise on computer hardware for various offices.
• Manage network infrastructure, including switches and printers.
• Ensure smooth operation of weekly Zoom/Neat meetings.

Project Management:

• Lead IT projects such as purchase order forms, timesheet calculations, onboarding processes, and improving the website’s search engine.
• Manage the extraction of past participants and the website database.

Development:

• Design and develop basic web applications using Python, Google App Script, and WIX Velo.
• Implement and test features to meet organisational needs and enhance operational efficiency.
• Maintain and optimise existing web applications for better performance and user experience.
• Collaborate with various teams to understand requirements and provide tailored development solutions.

Qualifications:

• Proven experience in IT management, with a strong focus on NetSuite, Salesforce, and Google Workspace.
• Proficiency in website management, security protocols, and hardware setup.
• Excellent problem-solving skills and the ability to manage multiple projects simultaneously.
• Strong communication skills to work effectively across various teams and offices.

Application Process: Interested candidates should submit their resume and cover letter to [email protected].