Product Liability & Small Claims Specialist

Position Summary
Role PurposeThe Product Liability & Small Claims Specialist is responsible for the end-to-end management of product-liability and small-claims cases handled by the Service Group.The role ensures that each case is managed in a timely, structured and evidence-based manner, including case assessment, evidence collection, preparation and submission of legal documents, representation of SEIL in small-claims proceedings, exposure follow-up and formal closure.The Specialist formulates a professional recommendation for each case based on its specific facts, risks and available evidence. All settlements, financial commitments, exceptions and final decisions remain subject to the applicable approval process.

Role and Responsibilities

Legal Coordination & Resolution

Prepare factual summaries, timelines, and business recommendations for management and Legal review

Coordinate with Legal on complex, sensitive, or precedent-setting cases

Recommend appropriate resolution approaches based on facts, evidence and exposure

Obtain approvals before implementing settlements or commitments

Coordinate implementation and confirm completion of approved resolutions

Case Tracking & Reporting

Maintain accurate case tracker with status, exposure, deadlines and next actions

Provide regular updates to leadership on open cases, hearings and emerging risks

Monitor compliance with timelines; escalate procedural delays and evidence gaps

Identify recurring claim patterns and control gaps; communicate to process owners

Support management reviews with concise, fact-based updates

Success Measures

Complete, current case register maintained

Timely legal document preparation and court submissions

Professional court representation

Complete, auditable evidence files

Accurate case recommendations and timely escalations

On-time court deadline and hearing management

Clear case visibility and risk tracking

Reduction of overdue cases through disciplined follow-up

Skills and Qualifications

Required Competencies

Strong case-management and claims-handling skills

Knowledge of product-liability, small-claims, and dispute processes

Ability to draft persuasive legal documents and represent the company in court

Strong analytical and evidence-management skills with attention to detail

Sound judgment and practical, risk-based decision-making ability

Excellent written and verbal communication

Strong stakeholder management across legal, technical, operational and financial functions

Ability to manage multiple cases, court deadlines and dependencies simultaneously

Professional composure in challenging situations

High integrity, confidentiality and accountability

Clear understanding of approval boundaries and financial controls

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