Renewals Specialist- Temporary

SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.

We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.

We’re looking for someone who has strong time management, organization, and problem-solving skills. We value hard work and reward success.

The position is temporary with an option to become a full time.

What you will do:

Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions
Prepare renewal quotes based on customer requests and requirements
Collaborate with Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure the best offering is presented to the customer
Attend customer calls to review renewal offerings
Follow up with customers on proposals and pending payments (email and phone calls)
Work with the internal AR team on invoices and additional vendor documentation, as requested by customers
Maintain and report on accurate 90 days rolling forecast of renewals
Utilize retention playbook to negotiate contract terms and maximize revenue

Requirements:

1-2 years of experience in Customer Success, Account Management, Renewal Management, Licensing Management role, or related
1-2 years experience in an IT industry preferred
Bachelor or College degree in Business Administration or related
Excellent English; written and verbal communication skills
Proficient in Hebrew
Experience managing renewal lifecycle
Exceptional communication skills and strong business acumen
A proactive, energetic, and go-getter mentality
Detailed & process oriented
Thrive in a multi-tasking environment
Experience working with Salesforce is a plus
The ability to work in a very fast-paced environment