Senior Sales Ops

XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.

XM is looking for a Senior Sales Ops to join our team. As part of the role, you will be a key strategic partner to the Global Sales team and lead advanced operational projects; support high-scale deals and accelerate the sales cycle; maintain data integrity; analyze sales metrics; lead and implement sales tools and processes to improve efficiency and productivity; collaborate with stakeholders (Finance, Marketing, Sales, RevOps, and MIS) to establish and optimize critical business processes; build and execute training programs to enhance field enablement.

Roles & Responsibilities:

Lead CRM Excellence & Innovation

Spearhead the evolution of our CRM to maximize business impact
Design and implement innovative CRM solutions that drive efficiency & growth
Establish global standards ensuring selling excellence

Drive Sales Performance & Process Optimization

Orchestrate seamless sales pipeline management and forecasting
Champion automation initiatives to streamline workflows and improve productivity
Analyze and optimize sales processes to eliminate bottlenecks and enhance team performance
Maintain robust data integrity standards across all sales operations

Foster Cross-functional Success

Partner with sales management to identify and implement process improvements
Align sales and marketing strategies to maximize revenue potential
Develop and deliver comprehensive training programs for regional sales directors and team members

Own Critical Sales Operations

Establish and monitor KPIs focused on timeliness, accuracy, and quality
Lead problem-solving initiatives to address operational challenges

Requirements:

Above 5 Years experience in Sales Operations roles– Must
Deep Salesforce expertise (above 3 Years)- Must
Strong business orientation and analytical skills- Must
Project management capabilities (A to Z)- Must
Leadership capabilities, excellent problem solving and organizational skills- Must
Service-oriented, strong interpersonal and communication skills- Must
Ability to multi-task, prioritize and work under pressure- Must
Highly motivated, proactive, responsible and detail-oriented- Must
Excellent English- Must
High Excel skills- Must
Knowledge of Enterprise SaaS tools and CPQ tools- Advantage
Enterprise SaaS/B2B/Cyber Security Industry background- Advantage