Operations Lead

Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a self-powered computing element that harvests radio frequency energy, bringing connectivity and intelligence to everyday products and packaging. This revolutionary combination of cloud and semiconductor technology is already being used by some of the world’s largest consumer, retail, food, and pharmaceutical companies to transform how products are made, distributed, sold, used, and recycled.

Our investors include SoftBank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm, and PepsiCo.

As a growing startup, this role will continue to evolve, and we’re looking for team members who are comfortable building operational processes that scale with the company.

The Operations Lead is responsible for end-to-end execution of customer deployments, owning all non-engineering aspects of delivery across pilots, initial deployments, and scaled rollouts. This role operates within a cross-functional scrum led by a Field Deployment Engineer (FDE), ensuring projects are delivered on time, at quality, and at scale.

Requirements:

5+ years in operations, program management, deployment, or delivery roles
Up to 30% travel
Fluent English – a must
Proven experience managing complex, cross-functional projects
Strong organizational and execution skills with attention to detail
Experience working with field operations or external vendors
Excellent communication and stakeholder management skills
Ability to thrive in fast-paced, dynamic startup environments

Nice to Have

Experience in IoT, hardware deployments, or enterprise SaaS implementations
Background in supply chain, retail, or industrial environments
Familiarity with pilots, POCs, and scaled rollouts
Experience working with tools like Jira, Salesforce, or similar

#LI-Hybrid

Responsibilities:

Own end-to-end deployment execution, including planning, timelines, and rollout strategy
Drive project plans, milestones, and execution tracking across multiple workstreams
Manage field operations, installers, vendors, and site readiness
Coordinate cross-functional teams (Engineering, Product, Sales, Customer Success)
Act as the operational point of contact for customers during deployments
Identify and mitigate risks, ensuring on-time delivery and high-quality execution
Own logistics and onsite readiness for pilots, deployments, and rollouts
Build scalable processes, templates, and best practices for deployment operations