Billing and Collections Specialist

We're Agora, an early-stage Fintech startup based in TLV on a mission to revolutionize the way Real Estate firms and investors manage their capital. Our Investment Management software help companies raise and preserve more capital by automating their back-office operations, increasing their investors' satisfaction, and providing them with advanced tools for better marketing efforts.

As a Billing & Collections Specialist, you will play a key role in ensuring smooth and efficient billing and payment processes. Your daily responsibilities will include issuing invoices, tracking accounts receivable, and proactively following up on overdue balances to maintain healthy cash flow. You will work closely with Sales, Customer Success, and Operations teams to resolve billing discrepancies, address customer inquiries, and ensure accurate financial reporting. Additionally, you’ll contribute to process improvements, help implement billing automation, and support compliance with financial policies and tax regulations. Your role will be critical in optimizing billing efficiency, improving collection rates, and enhancing the overall customer experience.

Key Responsibilities

Billing Operations:

Process and issue invoices accurately and promptly for recurring and one-time services.
Collaborate with cross-functional teams to ensure accurate pricing, account setup, and billing configurations.
Maintain billing schedules and ensure compliance with contractual agreements.
Play a key role in end-to-end system and data monitoring within the order-to-cash process to ensure accurate and timely invoicing.

Collections Operations:

Monitor accounts receivable and proactively follow up on overdue balances.
Communicate with customers to resolve payment issues and disputes professionally and empathetically.
Collaborate with Sales, Customer Success, and Operations teams to address escalations and identify solutions.
Achieve KPIs and company goals related to cash collections and aging balances.

Process Improvement:

Identify opportunities to optimize billing and collections workflows for efficiency and accuracy. Participate in the implementation and testing of system enhancements and new tools.
Develop and document standard operating procedures for billing and collections activities.

Reporting and Compliance:

Prepare AR aging reports and provide insights to management on collection trends.
Ensure compliance with internal policies and external regulations, such as tax

What are we looking for:

Proficiency in English, both written and spoken - Must
Advanced proficiency in Excel - Must
Customer-oriented approach
Strong communication skills with multiple stakeholders
Ability to manage multiple tasks simultaneously
Highly detail-oriented with a focus on accuracy
Familiarity with systems such as Stripe, NetSuite, and HubSpot - Advantage

Equal opportunity:

"Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.”