IT Service Desk Team Leader

The IT Help Desk Team Leader reports to the IT director and is responsible for providing quality technical support to internal customers through all available channels.

Main responsibilities:

Delivery and maintenance of quick and effective solutions for various IT technical issues.
Users management at all systems – permissions, group policy management, etc.
Operations and support of Windows platforms and systems (including Office 365)
Operations and support of security systems
Operations and support of Cisco telephony systems
Installation of endpoint equipment, printers, and more
Operations and support of CDR systems (Content Disarm and Reconstruction)
Installation of new Software
Prioritize technical HD tasks

Requirements:

5+ years of solid hands-on experience across a wide IT scope. From PC hardware, IT infrastructure (hardware and software), software applications and development, and O/S support experience (including installation, configuration, and troubleshooting).
Must have experience supporting all levels of IT infrastructure on Windows platforms and including wired and wireless networking.
Vast experience with various systems (Priority, Teamcenter, Matlab, Orcad, Solid Works, and more)
Prior experience with operating and supporting Cisco telephony systems
Knowledge and experience supporting printing systems and servers
Excellent ability to perform well in a multi-network environment
Prior experience working with ITSM systems
Profound familiarity with cyber and security domains
Customer-focused, energetic, and committed with a strong ability to organize and prioritize tasks
Ability to adapt to new processes and procedures quickly while dealing with a high volume of requests and ambiguity and perform well under pressure and on tight deadlines
Excellent interpersonal and people engagement skills – able to establish positive relationships.
Excellent verbal communication skills with the ability to communicate effectively with both technical and non-technical colleagues at all levels in the organization.
Ability to maintain high levels of productivity with minimal supervision.
Strong problem-solving skills
Passion for excellence, highly self-motivated and has the desire to have a significant impact on the business
A leader, team player, quick learner, proactive
Fluent in English
Prior experience in Industrial Electronics companies - an advantage.
Valid security clearance – an advantage