Customer Service Representative

A Day in Your Life at MKS:

As a Customer Service Representative, you will partner with Ophir Photonics Sales team to manage and support its Subsidiaries and Distribution network. In this role, you will report to the Ophir Director of Sales.

You Will Make an Impact By:

Customer service support. Includes Repair & Recalibration Order processing, updating lead-times and Order confirmations.
Manage the entire service process
Coordination with Operation Repair & Recalibration team
On going communication with distributors and end customers.
Coordination with logistic team for shipment of ready orders.

Skills You Bring:

3+ years experience in a service role.
Computer skills: Office, Outlook, Excel, ERP system (Ex SAP / Oracle)
Capable to communicate in English.
Team player, open minded and active.
Motivated, organized and efficient individual.
Willing to work in a dynamic environment
#LI-IP1

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role