Support Team Representative

We are:

Zota is a payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.

About the opportunity:

Our Support Team is looking for a Support Representative who is passionate about addressing and solving customer issues, to join us in our Tel Aviv headquarters. This is a great opportunity to join a growing Support Team in the FinTech industry.

If you are someone who thrives in a fresh, fun, and dynamic team environment, looking to grow in a long-term position - this could be the role for you!

What you will do:

Address and solve customer issues through email, Slack, and Skype

Cooperate with other online platform representatives

Help customers with API integration to our gateway

Build and maintain the transaction process

Identify and document bugs and features

Handle correspondence with merchants and various third parties

Manual QA of integrations with our partners

Job Requirements

A Must: Native speakers of Chinese/Hindu/Malay/Indonesian/Japanese/Korean/Turkish/Thai/Vietnamese/Tagalog/Urdu/French/Spanish
Availability to work during weekends/holidays- a must!

Experience in technical/customer support.

Strong organizational, analytical, written, and verbal communication skills.

Passion for troubleshooting and constant self-learning.

Superb attention to detail.

Ability to quickly learn and adapt to new features and innovations.

A few of our office benefits & perks

Private chef for breakfast and lunch.
Fully stocked kitchen.
Weekly happy hours and team events such as yoga, Plus much more!

*CVs should be sent in English only.

What happens after you apply?

Our HR team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps. In the meantime, you can check out our website and social media pages to learn more about us.