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COMPANY DESCRIPTION
Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa (MENA), and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, DC, Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

Deadline: June 22, 2024 (Must submit CV and Cover Letter)

POSITION DESCRIPTION
Amideast’s Jerusalem Program Assistant position is based at the organization’s office in Jerusalem, with travel in the West Bank as needed. The Jerusalem Program Assistant is responsible for managing administrative and programmatic operations of the branch office in Jerusalem, in coordination with senior management and department heads based in Ramallah. The Jerusalem Program Assistant will assist the Country Director with the management, growth, quality, and sustainability of Amideast’s English Language and Training program portfolio in Jerusalem, including English language teaching and learning programs for students and teachers, professional skills training, test preparation courses, and specialized training programs, including programs sponsored by donors and partners through grants and contracts.

RESPONSIBILITIES
The employee will report to and receive general supervision, administrative guidance, and day-to-day supervision from the Country Director. Specifically, the employee is responsible for the following duties:

Answers inquiries about Amideast EL and training programs and services
Administers placement tests, as needed
Follow-up and collection of student grades and progress reports
Handles customer relations and registers clients and follows up with clients
Assists in developing proposal, training contracts, and reports for donors and corporate clients
Supports teachers and organize class schedules
Daily monitoring of class progress, customer satisfaction, etc. to ensure our quality standard
Assist in the recruitment, supervision, and routine monitoring of international and national trainers
Preparation of monthly teachers’ payments
Preparation of teachers’ contracts
Maintains student registrations in Proclass and office filing systems
Maintains Amideast teacher resource library and Access library
Create social media posts and respond to questions on social media in a timely manner
Develop and update promotional materials
Update Amideast website
Assist in the development of marketing and sales plans
Develop and maintain EL and training alumni database
Track and report program impact, as needed
Collect and analyze feedback from customers to measure satisfaction and success
Supervise department intern
Any other duties as assigned

QUALIFICATIONS AND SKILLS
Required

Bachelor’s degree in English, TESOL, TEFL, Education, or related field
Minimum three years of relevant work experience, education/training sector preferred
Written and spoken proficiency in English - A valid TOEIC exam score minimum of 785 or CEFR B2 equivalent.
Fluent spoken Arabic
Possess a Jerusalem ID and resides in East Jerusalem
Excellent communication and organizational skills
Strong customer service orientation
Positive attitude and ability to work independently as well as part of a team and be self-directed and motivated
Familiarity with computers, proficiency in Microsoft Word, Excel, Outlook

Preferred

Experience in social media marketing and graphic design
Working knowledge of the Hebrew language

WORK ENVIRONMENT
The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).

Computer (laptop or desktop)
Printer/Photocopier/Scanner/Fax
Telephone

Up to 5% business travel may be needed to support programs as needed.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.