implementation Consultant

Our Services organization is growing and we are looking for an Implementation Consultant to join our Services team. As an implementation consultant, you’ll work closely with our enterprise and strategic customers to implement monday.com to help their business needs and challenges.

About The Role
Take ownership of new accounts and manage their onboarding and implementation
Build strong relationships with our clients to understand their needs and ensure their success with monday.com
Act as a project manager to ensure timelines are met
Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the monday.com team
Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services)
Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
Build, own, and execute client success and implementation plans
Navigate client organizations to uncover additional product applications & opportunities for partnership
Spearhead internal cross-functional improvement projects
Your Experience & Skills
2-5 years experience in a Professional Service / Implementation positions
Strong customer-facing and presentation skills with the ability to establish trust and credibility
Ability to work in a high volume environment
Superb written and verbal communication skills in English
Positive attitude, empathy, and high energy
Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage