Developer Support Engineer

At JFrog, we're reinventing DevOps to help the world's greatest companies innovate - and we want you along for the ride.
This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.
Besides a wild ride and a lot of learning, we'll leap your career forward!

This position is based at our office in Netanya.

As a Developer Support Engineer at JFrog you will...
Troubleshoot and Investigate complex customer's CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, Groovy for debugging and automating
Set up JFrog applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with JFrog's R&D, QA, Release and Sales teams
Ability to work in flexible hours and weekends while needed
To be a Developer Support Engineer at JFrog you need…
BSc or equivalent in Computer Science or Computer Engineering
Experience in customer-facing roles
Able to manage complex, escalated cases, involving multiple architectures across multiple platforms
Experience in Linux - Mandatory
Strong technical software-related debugging skills - Mandatory
Understanding of Java or other compiled language - Mandatory
Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat - Advantage
Experience in DevOps industry - Advantage
Excellent spoken and written English