Senior Revenue Operations Manager

Grab your cape, become a SuperHyro!

Hyro, the leading responsible conversational AI platform for healthcare, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions.

What Are We Looking For?

You love to own the entire sales funnel and analytics suite. Revenue generation and retention is your bag. Netted new leads through nurture campaigns in Hubspot? That’s a fist pump. Just generated a few sleek dashboards in Salesforce? That’s a champagne popper. Under your operational direction, our go-to-market success will be the envy of all B2B SaaS companies in healthcare. And that’s why you’ll make a phenomenal Senior Revenue Operations Manager at Hyro. You know how to ensure revenue data accuracy and track OKRs for the GTM team like a champion. You’re excited by the opportunity to take part in building and expanding sales and marketing enablement including powerful automation and reporting. You’re a brilliant strategist and executer, with great attention to detail. Finally, you seek impact—you’re driven to actively participate in the development of our GTM processes and the optimization of our sales funnel.

Does this sound like you? If you’re motivated, smart, analytical, and a great RevOps expert, we want you to grab your cape and become a SuperHyro.

Responsibilities:

• Owning the CRM (Salesforce) at Hyro, as well as integrations with other marketing and sales tech stack (HubSpot, Outreach, Dreamdata, ZoomInfo, Dock, and more), including hands-on management of setting up flows, automations, rules and CRM enhancements.
• Work closely with GTM teams, including customer success, partnerships, finance and senior management, to report/ track KPIs and OKRs for the GTM team, enhance workflow efficiency and improve revenue alignment between teams.
• Design, manage and optimize the customer lifecycle stages – from lead generation through acquisition to customer retention.
• Define the ‘metrics that matter’ and package these measurements into dashboards and reports to evaluate the company’s business performance (ROI, attribution, forecasting, acquisition costs, revenue, account expansion, retention and more).
• Partner with our EVP Sales, Growth Marketing and Outbound Sales (BDRs) to ensure strong lead management and handover processes to Sales are in place and used effectively.
• Actively monitor, analyze and report on the health of pipeline, ROI, customer acquisition and penetration, contact acquisition, and campaign activity and results utilizing Salesforce, HubSpot, Google Data Studio and other marketing and analytics platforms.
• Assist with regular list-segmentation and database maintenance and ensure data quality and integrity.
  
  

• Professional written and spoken English – a must.
• 3+ years of Sales operations / Marketing operations / Revenue operations experience in a B2B environment – a must.
• 2+ years of Salesforce administration experience – a must.
• 2+ years experience working with BI / analytics tools (Looker, Tableau) – significant advantage.
• Knowledge of HubSpot and its integration with Salesforce – significant advantage.
• Project management experience.
• Clear understanding of marketing and sales processes including account-based marketing and sales, campaign planning and execution, pipeline management, forecasting etc.
• Self-motivated and independent
• Ability to adapt and thrive in a fast-paced environment
• Excellent organizational skills and ability to prioritize and meet deadlines
• Good written and verbal communication skills