Technical Support Engineer

We Are Gimmonix

Gimmonix is a rapidly growing travel technology company at the forefront of solving some of the most complex challenges in the travel industry. And we’re looking for a driven candidate to join our team as customer support.

We offer the most cutting-edge solutions for the rapidly growing demand in the travel industry, meaning more and more industry giants are jumping on board.

The role

We are looking for an experienced Technical Support Engineer to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customers' queries, guiding new clients, recommending solutions, and guiding users through product features and functionalities. To be successful in this role, you should be curious, explore and resolve problems, and be an excellent communicator who’s able to earn our clients’ trust.

Responsibilities

• Support and answer clients’ queries
• API integration and functionality
• System functionality monitoring by examining logs 
• Performance monitoring
• Training and guidance to clients on functionality and settings

What you bring to the team

• Previous experience in Technical Support
• Previous experience with the Travel industry or Travel-tech
• English as the mother language level and other languages are a significant benefit
• Eager to learn and tackle complicated problems
• Experience with SQL 
• Experience with XML, JSON, and one of the following tools Postman, Insomnia - a MUST
• Experience with calls and training for clients

 Please submit your CV to [email protected]