Pre-sales Engineer

About Company:

ReturnGO is a well-funded startup that has developed a returns management platform to help eCommerce stores easily manage the post-purchase process. Flexible, smart, and AI-driven, ReturnGO helps reduce refunds while decreasing logistics and waste costs. With a customizable, branded self-service return portal, customers can easily request returns and exchanges, and stores can optimize their processes to retain and maximize revenue while promoting sustainability. Founded in 2020, ReturnGO is headquartered in Ramat Gan, Israel, and powers post-purchase for over 2700 stores around the world. We are a fast-scaling startup, where flexibility is crucial.

The Pre-Sales Engineer will play a critical role in driving sales growth by providing technical expertise to support the sales team and customers. The ideal candidate will possess a strong understanding of our products/ services, and the ability to communicate technical information in a clear and compelling manner. This role requires a blend of technical knowledge, creativity, and sales skills to identify customer needs, propose tailored solutions, and assist the sales team to close large/complex deals.

Key Responsibilities:

• Provide pre-sale technical support to the sales team and customers, including answering technical questions as part of the customer’s due diligence.
• Build and demonstrate customized product solutions based on customer requirements.
• Conduct Proof of Concepts (POCs) to showcase the effectiveness and value of ReturnGO’s solutions.
• Work closely with the engineering and product development teams to ensure customer requirements are met.
• Manage the technical aspects of the sales process, including product configuration and implementation planning.
• Build and maintain strong relationships with potential customers, acting as a trusted technical advisor.

Qualifications:

• Proven experience in a Pre-Sales Engineer or Technical Sales role, preferably in E-Commerce.
• Strong technical background with the ability to quickly learn new products and technologies.
• Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Native English 
• Willingness to work EU/US hours.
• “Whatever it takes” attitude to win large/complex deals
• Working Monday-Friday.