Head of Account Management

Directeam empowers startups worldwide to accelerate AWS cloud adoption and transformation through state-of-the-art FinOps product and complimentary AWS cloud experts’ consultancy. Our innovative cost optimization technology, Sombrero Savings, sets Amazon EC2 On-Demand savings on autopilot - eliminating risk, commitments, and engineering management overhead.

We're on the lookout for a Head of Account Management to build our rapidly expanding AWS Account Management team. As the Head Of Account Management, you will lay the foundation and shape the future of our Account Management team. Your role will encompass hiring, managing, and leading our AWS Account Managers, as well as managing your own portfolio, and fostering team members' growth to help them become the best version of themselves. Under your leadership, the team will nurture relationships with existing customers, and constantly seek to identify ways to increase value and customer satisfaction for the long term.

What you’ll do

• Ensure team members have an in-depth understanding of our DNA, business operations, and services, leveraging it to help our clients achieve their business goals.
• Lead, motivate, and mentor a team of Account Managers to achieve individual and team targets.
• Provide mentoring and ongoing training to enhance team members' skills and knowledge.
• Build a high-performing team by providing strong mentorship, coaching, and guidance.
• Personally manage key accounts, ensuring the highest level of service and satisfaction.
• Set clear performance expectations and conduct regular performance reviews.
• Collaborate with Account Managers to develop accounts strategies and action plans.
• Ensure effective communication and coordination between team members, Sales, Cloud Architects, and other departments.
• Strategize and execute recruitment plans.
• Address escalated customer issues and resolve conflicts to ensure customer satisfaction.
• Manage clear processes for proactively identifying Cost Optimization opportunities in our customers’ AWS cloud environments.
• Coach your team in negotiating and securing long-term agreements with essential stakeholders, ensuring a balance between customer needs, vendor expectations, and our company's interests.
• Conduct regular quarterly reviews with customers, projected cloud spending, and feedback on Directeam collaboration & engagement.
• Implement consistent engagement processes with all clients under your team's management, addressing the needs of both strategic accounts and rapidly evolving clients.
• Lead the team to meet and exceed KPIs targets.
• Identify and address customer’s challenges on both technical and business aspects.

What we're looking for

• Bachelor's degree in a technical field and / or equivalent previous experience (CS degree - big advantage)
• 6+ years of experience in an Account Management / Customer Success / Customer Engineering role.
• 3+ years of experience in a team leadership role, showcasing the ability to guide and inspire a team towards achieving exceptional customer service and satisfaction.
• Advanced technical skills for effective collaboration with technical personnel and a proven talent for building strong, influential relationships, both internal and customer-facing.
• Proven leadership skills, ability to inspire and mentor, fostering an environment of continuous learning and improvement.
• Excellent communication and interpersonal skills, demonstrated in the ability to establish and maintain strong trust relationships with both clients and colleagues within the company.
• Proven experience and deep understanding of the startup ecosystem.
• Demonstrated ability to develop relationships with C-level, senior executives as well as technical staff.
• Excellent verbal and written communication skills – Hebrew & English.

Our office is located at Beit Gibor Sport Tower, Ramat Gan, near Tel Aviv Savidor Central railway station.