Collectors Relations Manager

About Us:

Eden Gallery is a premier destination for contemporary art, known for our commitment to showcasing the most innovative and inspiring works from renowned artists worldwide. Our mission is to offer an unparalleled experience for our collectors, ensuring every interaction is infused with the luxury, passion, and creativity that defines our brand.

Role Overview:

The Art Collectors Relations Manager plays a pivotal role in ensuring a top-tier collector experience, with a strong focus on enhancing satisfaction, loyalty, and referrals. In this role, you will be responsible for nurturing and expanding relationships with our esteemed collectors, providing dedicated support to meet their needs. You will also be expected to report on collector trends, feedback, and market insights to inform strategy.

This role demands a deep understanding of luxury service, exceptional communication skills, and a keen interest in contemporary art. The ideal candidate will excel in creating personalized experiences, building lasting relationships, and keeping our collectors engaged at every touchpoint.

We are looking for someone with minimum 3 years of experience in the field of customer relations or customer support, proficient in CRM software and Microsoft Office Suite and with strong organizational skills and attention to detail.

Key Responsibilities:

Collector Support

• Act as the primary point of contact for Eden gallery’s art collectors, addressing enquiries promptly and professionally, from additional service requests (installation, restoration, framing, …) to artwork information enquiries, appraisals, and certificates of authenticity. 
• Engage with collectors via Instagram, Facebook, email, and phone, following best practices to provide timely and accurate responses to all collector inquiries and exceed expectations.
• Transfer inquiries to relevant departments and collaborate with team members (Art advisors, Finance, Logistics, Marketing, Events) and leverage Salesforce to insert leads and manage collector cases.

Relationship Management

• Regularly engage with collectors through personalized communications.
• Support the development of exclusive VIP experiences tailored for top collectors.
• Assist the Events team, from invitations, gathering collectors’ needs and expectations, to post-event follow-ups, ensuring every detail reflects our commitment to excellence.

Reporting and Analysis

• Maintain accurate records of collector interactions, preferences, and feedbacks.
• Analyze collector data with the help of our business analyst to identify trends, opportunities, and areas for improvement.
• Provide regular reports and updates to senior management on collector engagement and satisfaction, building and maintaining a comprehensive dashboard to track performance metrics.

Market Insights

• Stay informed about market trends and competitive landscape in the world of customer relations.
• Share insights and intelligence with the team to inform strategy and enhance the collector experience.