Principal Product Manager

Overview

Are you interested in playing a key role in the success of small businesses all over the world? People who work for themselves fuel our global economy. In the US, small businesses employ 60% of the workforce and create 80% of new jobs; internationally the stats are even more skewed. But the odds are stacked against them. One of two fails in the first five years, two of three before they can turn ten.One of the most severe challenges a small business faces is managing their cash flow: balancing inflows and outflows, late customer payments, funding growth, and making payroll all while hoping there is enough left over for profit or a rainy day.QuickBooks is on a mission to change the game by providing access to services that improve business’s prospects and increase their survival rate. This Senior Product Manager will lead teams of designers, engineers, and data scientists to build a world class checkout experience for QuickBooks Payments. You will immerse yourself in the customer problem and scale our payments capabilities to the business who need it most, ultimately enabling small business owners to stay focused on running and growing their business.

What you'll bring

• 10+ years of experience as a product manager, designing and shipping multiple impactful SaaS software experiences across web and mobile iOS / Android
• Previous payments experience with specific expertise in building modern checkout experiences
• Experience partnering with product, engineering and design teams to build products that drive user engagement, growth and retention.
• Proven track record of setting product strategy and translating it into a product roadmap with excellent end to end execution
• People Management experience is a plus
• Skilled in customer discovery and customer development methods; proven success in identifying internal/external customer needs and corresponding opportunities that translate into critical business metrics.
• Inspiring leader with a strategic mindset, is comfortable with ambiguity, and who holds a high bar for quality and consistency standards.
• Undergraduate degree in computer science, electrical engineering or a related technical discipline or equivalent relevant experience is a plus.
  
  

• Be customer-centered and data-driven; deeply understand the customer with usability studies, experiments, and by talking with our partners; measure practices and outcomes; understand the market trends and competitive landscape.
• Collaborate closely with our strategic partners, senior business leaders, and senior product leaders to define the vision, strategy, and multi-quarter roadmap to ship innovative digital commerce experiences across Web, Tablet and Mobile platforms.
• Coach and mentor junior product managers and help them build their PM craft skills, while working alongside the team to execute on the critical initiatives that you will own.
• Manage the product roadmap and development strategy through lean hypotheses and rapid experimentation, defining customer experiences and journeys, and owning the customer problem end-to-end.
• Collaborate with multiple scrum teams and top engineers, designers, marketers, writers, and support agents to deliver products that change the lives of small business employers
• Work together with other QuickBooks ecosystem partners (e.g., Capital, Payroll, Sales tax, Time Tracking, and Accounting, etc.) to build end-to-end delightful experiences for the customer.
• Define and analyze key performance metrics to support and inform product decisions for your mission.
• Ruthlessly prioritize your team’s backlog and work across teams to drive work in other areas that deliver value for our customers
• Serve as the domain expert for your product area and continually strive to improve both your expertise and the customer experience