Account Manager

Location: Holon

Are you thriving on managing complex B2B deals with enterprise accounts?

We are looking for an Account Manager to join us.

Direct-Experts is a leading integration company that is rapidly growing. Our services include large-scale Cloud and IT solutions to many businesses in Israel and abroad, while collaborating with global Vendors such as Microsoft, Monday.com and other known tech brands. The company provides comprehensive solutions and managed services for complex Cloud and IT environments: Azure, Hybrid, On Premise, etc. We are looking for a people-oriented person who is a team player to join us!

Job description

The Account Manager will be responsible for building and maintaining strong relationships with their assigned accounts portfolio. The main mission would be map the organization to identify relevant contacts and new opportunities and expand the mutual activities while ensuring high levels of customer satisfaction. The Account Manager is expected to be proactive in identifying and promoting new business opportunities, manage the commercial elements of the deal processes with full ownership and accountability.

The position includes:

• Managing complex Enterprise relationships as a trusted advisor throughout the customer lifecycle.
• Engaging with customers regularly: presenting periodic business reviews, managing escalations, and conducting regular check-ins to ensure customer health.
• Achieving revenue targets for portfolio (such as: portfolio growth, upsell and cross-sell complementary services).
• Serving as the voice of the customers internally, representing their needs and/or challenges to our different tech departments.
• Working closely with the pre-sale resources to ensure that customers’ needs and demands are quickly resolved.

We are looking for someone with personal qualities such as:

• Good communications and interpersonal skills.
• Strong executive presence, comfortable with presenting and dealing with decision-makers.
• Accountable, results-oriented, self-learner, process-oriented and self-motivated.

Professional requirements

Must

• Experience of 3+ years as a B2B Enterprise Account Manager. Proven track record of managing complex enterprise accounts.
• Previous experience in working with Cloud / Cyber / SaaS services and products.
• Experience in managing multiple accounts simultaneously.
• Experience in handling multiple types of services/products/solutions.
• Experience in using CRM and Office applications.
• High level English – reading, writing, speaking.

Advantage

• Familiarity with complex products and technologies (preferably IT, virtualization, or AI tech)
• Relevant academic education.
• Relevant Certifications.
• Recommendations from previous employers, customers and partners.