Help Desk Manager

𝗛𝗲𝗹𝗽 𝗱𝗲𝘀𝗸 𝘁𝗲𝗮𝗺 𝗹𝗲𝗮𝗱𝗲𝗿 𝗰𝗼𝗺𝗲 𝘁𝗼 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝘂𝘀!

We are looking for an experienced technical support team leader to lead our Help Desk at FMR.

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

• Manage and guide the technical support team, include training and professional development

• Mange the workload and prioritize ticket accordingly

• Maintenance of workstations, printers and internal and external communication

• Operate a variety of computer systems and information security applications

• Constant improvement in service indicators and user satisfaction.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀

• 3 years experience providing support (HelpDesk) and troubleshooting IT services in an organization of at least 200 users

• In-depth knowledge of Microsoft products - Windows, Office, Active Directory, Exchange.

• Proven knowledge of IP communication: DNS, Switches Configuration (Cisco), Wi-Fi

• Experience and knowledge in operation of information security products FortiGate Firewall, End Point Protection/EDR, Mail Gateway

• Experience in operating hardware faults in personal computing equipment and printers.

• Knowledge of operating a VDI/Terminal Server environment

• Experience in managing an electronic safe system

• Experience with Microsoft Office 365 - advantage

• CCNA/MCSA/MCITP certification - advantage

We are looking for candidates with a high sense of service, self-learning ability, willingness to work hard.

* This position is open to both women and men.