Customer Operation Coordinator

Join Our Team as a Customer Operation Coordinator!

Bulwarx, a leading integration company in the field of cybersecurity, is looking for a dedicated and organized Customer Operation Coordinator to join our Delivery Department. If you thrive on scheduling and providing top-notch service, this is the role for you!

About Us: Bulwarx is at the cutting edge of cybersecurity, ensuring our clients are protected and secure. We're looking for a Service Coordinator who loves scheduling, is passionate about service, and wants to be part of a dynamic team.

Position: Full-time

Location: Ra'anana, Israel

Responsibilities:

• Manage the calendars and tasks of the technical team
• Allocate personnel to projects and client tasks
• Handle unforeseen scheduling events related to the technical team
• Address exceptional service events with clients regarding priorities and schedules
• Serve as the primary contact for client communication related to coordinating department activities
• Initiate tasks with operational and sales teams
• Monitor the frameworks of all activities
• Ensure all projects are updated in supporting systems in coordination with the technical team

Requirements

• Experience in customer service
• High service orientation
• Excellent interpersonal and communication skils
• Broad systemic vision
• Proficiency in computer applications and Office
• Ability to work under pressure
• Experience in calendar management (an advantage)